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Contents |
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| Who Can Be Admitted Here? |
| This is a general facility to which male and female patients are
admitted for all types of treatment except Obsterics. |
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| Admission Times |
| Booked admissions: |
Are as arranged by the admitting Consultant. |
| Emergency admissions: |
Anytime upon U.H.W.I. Consultant's authorization only |
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| How Would I Be Admitted? |
your admission can be arranged through a University Hospital
(U.H.) Consultant, or upon referral to a consultant by an outside
physician.
We shall need to have your Doctor's name as well as your name,
admission date, address, telephone number, type of accomodation
required ( or semi-), reference letter from your doctor
and health membership card (if any). |
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| What To Bring With You? |
| Toilet articles, toothbrush/toothpaste, night gown or pajamas and
dressing gown. |
| Patients are urged to leave all valuables at home. We will not be
responsible for the loss of valuables kept with you. |
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| Mail, Flowers, Etc. |
| These are received at the Reception Desk and delivered to your room. |
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Discharge Information |
Whenever, possible, your doctor will sign your discharge slip
on the day prior to your discharge to allow the Admissions Office
time to prepare your final bill. This will facilitate your scheduled
departure.
Discharged patienrts are exempted tp vacate their rooms by 1:00p.m.,
thereafter a full days charge will be incurred. |
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| Visitors |
| Your visitors are most welcome |
| Visiting hours are: |
| 10:00 a.m. to12:00 p.m noon |
| 4:00 p.m. to 8:00 p.m. |
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| Visitors are not permitted to smoke in the building. We ask that
visitors be quiet and that they leave the Wing promptly at the end
of visiting hours. In the patients interest, we recommended that no
more than two (2) persons visit at any one time. Children under twelve
(12) years of age are not permitted to visit patients, except by special
arrangement with the Nurse-In-Charge of the Wing. |
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| Pastoral Visits |
| The Tony Thwaites Wing is a non-demoninational institution, and
patients are encouraged to invite their clergy to visit them while
they are hospitalized. Clergy may visit at any time with the permission
of the Nurse-In-Charge. |
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| Financial Arrangements |
Prior to admission, each patient is required to place a deposit with the Admissions Office. This deposit is estimated based
on the expected length of stay, and in the case of a patient whose
stay exceeds five (5) days, intermittent updates of the account
will be prepared and presented to the persons responsible for the
patients account.
All patients are to settle their accounts upon discharge.
The Wing requests a Guarrantor for the payment of the bill. Patients
should understand that their use of the Wing and its services is
separate from their Doctor's Bill. Surgical patients
should be aware that in addition to the Surgeon's fee. This is usually
paid directly to the doctor involved.
Following the methods of payment are accepted: Credit Cards/ Manager's
Cheques/ Debit Cards and Cash. All major health insurance plans
are also accepted. |
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| Complaints, Comments and Suggestions |
During your hospital stay, should any difficulties arise, discuss
your problems with the Manager / Assistant Manager. your are invited
to offer any suggestions which you feel may facilitate the Wing
in the delivery of its health care services.
Questionnaire |
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| A Special Note To Patients, Their Families & Friends |
| The staff of the Tony Thwaites know that you would like to do everything
to help with the speedy recovery of your relative and/or friend. We
on our part will do all we can to facilitate our patient's comfort
and recovery to good health. However, your cooperation is needed in
observing our visiting hours and the number of people visiting a patient
at any one time. |
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| Why are there special visiting hours and a limit to how
many persons can visit a patient at any one time? |
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- There are certain procedures that have to be carried out by
the medical and nursing staff.
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- Before 10:00 a.m. most doctors mae their rounds, samples are
taken for lab tests etc., and medications are administered.
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- After 12:00 p.m. noon lunch is served and many patients will
not eat if they have visitors.
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- There is usually a medication round for some patients at 2:00
p.m.
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- 2:00 p.m. to 4:00 p.m. rest period is an important part of the
patient's treatment, especially for a post-operative patient.
Too many visitors in a room is tiring for the patient and also
causes crowding in the room. If the room is shared, crowding can
be disturbing to the other patient.
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- Visiting hours are relaxed for the relatives of the very ill
patients. We ask however, that not more than two (2) people be
with the patient at any time. Other members of the family and
friends are asked to wait in the lobby.
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- Patients and their families are asked not to give monetary gratitudes
directly to the ancillary staff of the Tony Thwaites Wing.
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- If you are desirous of showing your appreciation then we would
as that monies be handed to the Admissions Office to be put in
a fund for the staff.
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- your kind cooperation is appreciated.
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